Frequently Asked Questions

 

 

 

(Q) My mother requires a special diet. Do you have a dietician on staff?

(A) All AgeCare Communities have a dietitian consultant available to regularly review our menus and their nutritional values. For a special dietary need, the dietitian assesses the resident's requirements and recommends a prescribed diet, following-up regularly to ensure the special diet program is meeting the resident's needs.

(Q) What qualifications does your staff have?

(A) All AgeCare Communities meet or exceed the industry regulated requirements. Our community will have a Director of Care, and we maintain access to a host of health specialists and therapists. Our resident aides have all completed a course in residential care through a recognized college as a Licensed Practical Nurse (LPN) or Health Care Aide (HCA). We will also have a Recreation Therapist on staff and appropriate staffing to assist with that role.

(Q) How do you welcome and orientate new residents?

(A) AgeCare Communities operate on the principle of providing our seniors with quality personal care in a “home-like” surrounding. Our friendly staff readily recognizes new residents and they make a point of introducing themselves and their service responsibilities. We all strive to make new residents feel that they are truly welcomed to their new home!

(Q)  What should my family member bring?

(A)    We encourage families to make their choices wisely.  Bring those items that will make the room as welcoming as possible.  Also, find that balance between my "favourite things" and clutter.  In this model of care residents bring their own furniture so please see the area on our web site that shows the room size - Your New Home - to get an idea.

Clothing and personal toiletries is the responsibility of the resident and also things like a TV, stereo, computer is also very much a typical item that is also brought to the community.

We also recommend art work for the walls and other nice touches like that.

(Q) How do you get in to Walden Heights?

(A) Alberta Health Services assesses the individuals needs in regards to the level of support they require. Once this is complete, Alberta Health Services - Transition Services, sends the information to Walden Heights. The Director of Care, who is a Registered Nurse, reviews the information and makes an offer for a room, if one is available, should we be able to safely and securely care for the resident at our community.