Feedback

Importance of Feedback

Whether it’s a compliment, concern or suggestion, feedback is essential in helping us achieve our mission, to provide the best quality of life experience for our residents.

Your feedback will:

• Let team members know about a good experience and ensure their efforts are acknowledged.
• Assist your AgeCare community in identifying areas that may need improvement.
• Inspire new ideas that help to enhance the quality of life of our residents.

Where Does Your Feedback Go?

Compliments will be shared with team members and recognized by management.

Concerns will be addressed through a formal process. Management will review the concern with the individual providing feedback, and gather information to come to a resolution.

Suggestions will be shared and considered by the management team.

Please know, we take your privacy very seriously. All feedback is treated with confidentiality and we welcome and encourage open and honest feedback.

How to Provide Feedback

We encourage you to speak to a member of the resident care or hospitality team first– we’d like to address your feedback right away. If you’d still like to submit your feedback online, you can do so by completing the feedback form below. Once you’ve submitted your feedback, here are other places you can go.

Where Else Can You Go?

AgeCare’s Director Care Practices & Standards OR Vice President Care & Clinical Services
403-873-3200

Alberta Health Services Patient Relations
1-855-550-2555

Accommodation Standards / Services
Alberta Government Continuing Care
1-888-357-9339

Alberta Ombudsman
403-297-6185 or www.ombudsman.ab.ca