Whether it’s a compliment, concern or suggestion, feedback is essential in helping us achieve our mission, to provide the best quality of life experience for our residents.
Compliments will be shared with team members and recognized by management.
Concerns will be addressed through a formal process. Management will review the concern with the individual providing feedback, and gather information to come to a resolution.
Suggestions will be shared and considered by the management team.
Please know, we take your privacy very seriously. All feedback is treated with confidentiality and we welcome and encourage open and honest feedback.
We encourage you to speak to a member of the resident care or hospitality team first– we’d like to address your feedback right away. If you’d still like to submit your feedback online, you can do so by completing the feedback form below. Once you’ve submitted your feedback, here are other places you can go.
AgeCare’s Director Care Practices & Standards OR Vice President Care & Clinical Services
Alberta Health Services Patient Relations
Accommodation Standards / Services
Alberta Government Continuing Care
403-297-6185 or www.ombudsman.ab.ca