AgeCare / Careers / Resident Services Manager FullTime temp 6 months (1.00 FTE) | AgeCare Harmony Court Burnaby, BC

Resident Services Manager FullTime temp 6 months (1.00 FTE) | AgeCare Harmony Court Burnaby, BC

Within the scope of this position, The Resident Services Manager takes on a key role to continually provide

an environment promoting a culture of client safety and freedom from harm and injury with the understanding that customer service is key to success.

As a qualified health care professional, the Resident Services Manager will act as first responder for medical emergencies, and as a primary contact for Families and Residents regarding care and residency. This position is also responsible for the oversight of the Estate Reception to ensure professional, appropriate, and consistent information and interaction is provided.

Top talent, high standards

With 2,400+ employees across Canada, our team includes some of the best in the industry. You’ll work alongside kind and caring people who will inspire you to put your best foot forward.

A difference you can measure

We’re about improving the lives of those around us and making a difference, every day. You’ll build lasting relationships with team members and residents, learn their unique stories, and many will even feel like family.

Appreciation through and through

We don’t just employ our people — we celebrate them, we support them, and we recognize them for their amazing commitment all year long. Your wow moments won’t go unnoticed.

About this full time temporary position:

What you’ll do:

  • Collaborate with Retirement Living Coordinator in the suitability assessment of prospective residents based on our independent living retirement criteria
  • Welcome new residents to Harmony Court Estate within the guidelines for a positive and welcoming arrival to our community; such as but not limited to a welcome package, follow up visit and introduction to other residents
  • Supervise Estate Reception team to ensure there is an effective flow in communication and documentation to meet the AgeCare commitment to provide quality care and services for residents
  • Conduct regular follow-up with Estate Residents through daily interactions and scheduled meetings and successfully manage relationships between staff and Estate Residents and their families
  • Coordinate with maintenance for repairs during residency as it applies to the move in and move out process for our residents

What you’ll need:

  • Current or prior education and registration as LPN or Care Aide
  • Obtain and maintain current first aid and CPR certification
  • Experience in working with seniors in retirement residence or long term care residence
  • Must be physically capable to perform first responder emergency services if necessary

Perks & Benefits

  • Happy, fulfilled team members working in a culture of caring
  • Amazing residents with rich life stories
  • Affordable meals prepared daily in our community kitchen

Send us your cover letter and resume and don’t forget to tell us about yourself, and PLEASE include your wage expectations. We want to get to know you — what you’re passionate about, and why this position is an awesome fit for you.

NOTE: In an effort to further protect our vulnerable residents as well as other employees and volunteers, AgeCare requires all new employees to produce a clear Vulnerable Record Search prior to starting work. This search can be obtained through your local police service.

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