At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents’ homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long-term care is more than just a job; it is a calling for many of us.
The Clinical Coordinator is responsible for providing clinical quality support, guidance and education to the residence’s nursing staff, residents, and their family members in order to ensure the continuing care needs of our residents are met.
The Clinical Coordinator assists in maintaining a safe and secure environment for residents, visitors, and other staff members. All duties are performed in the best interest of the residents and their families, and in accordance with AgeCare’s vision, mission, and value statements.
Within the scope of this position, the Clinical Coordinator takes on a key role to continually provide an environment promoting a culture of resident safety and freedom from harm and injury.
Value Based Work
All positions must work demonstrating AgeCare’s values of Trust, Respect, Quality and Teamwork. AgeCare is committed to providing a respectful environment, and we believe that when we work together and live our values, we honour our rights and responsibilities.
- Ensures all nursing staff are able to meet resident care needs by providing and supporting to oversee clinical education and training in topics such as palliative care, pain management, abuse prevention and awareness, etc.
- Monitors nursing staff activities to ensure that resident care standards are met and maintained in accordance with current policies and procedures.
- Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Director of Care.
- Facilitates/chairs/attends resident care conferences.
- Collaborates with the Director of Care to evaluate nursing staff competencies and identity required education/training requirements.
- Leads clinical program and evaluates its effectiveness.
- Schedules, co-ordinates and facilitates/conducts in-service education programs to meet identified Monitors mandatory education completion rates and follow-ups with staff as required.
- Participates/lead the Continuous Quality Improvement Process by completing audits.
- Provides leadership and direction to nursing staff in the provision of continuing care in the role of clinical nursing support.
- Ensures that resident care is consistent by constantly evaluating Personal Support Worker (PSW) work assignments and routines, residents care plans/programs.
- Leads and co-ordinates the documentation audits.
- Liaises with nursing department, committees, and multi-disciplinary departments to advance goals and quality improvement plans.
- Co-ordinates and communicates within the nursing department and external health care providers to ensure care plans are being followed and updated as required.
- Participates on the Resident Care Committee to develop and implement best practices throughout the
Budget & Financial:
- Performs related duties as assigned/required.
Marketing & Occupancy:
- Effectively communicates and interacts with residents, family members, visitors, and volunteers in a courteous and professional manner.
- Supports with conducting tours as required.
- Provides support with investigations and makes recommendations on appropriate corrective action where a serious incident has occurred.
- Ensures that nursing staff is current in competencies, assessments, licensing, certification, and other educational/training requirements.
- Conducts duties in accordance with AgeCare’s policies and procedures, as well as government regulations, laws, and policies.
- Ensures that nursing policies are current and up to date.
- Understands and follows all health and safety policies and Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations.
- Maintains confidentiality of residents’ personal
Operational & Administrative Systems:
- Member of the Occupational Health & Safety
- Attends offsite meetings as
- As an integral part of the site management team, participates in decision-making particularly related to health and safety and resident care.
- Supports the Director of Care in all aspects of providing continuing
- Assists with PSW Workplace Safety & Insurance Board (WSIB) incidents, including liaising with staff on modified duties to ensure they are supported in return to work programs.
- May assist/participate in the recruitment, hiring, orientation and performance management process for
- Counsels staff on work related
- Performs other related duties as
- Minimum of 3 to 5 years of relevant work experience in an Assisted Living or Long-Term Care community is preferred.
- Prior experience working with
- Must have clinical education
- Post secondary education in an accredited nursing program and current nursing registration in the province of Ontario.
Skills, Knowledge & Abilities
- Good organizational and time management skills with the ability to multi-task
- Ability to develop and deliver clinical training.
- Knowledge of the Fixing Long-Term Care Homes Act (LTCHA) and policies and procedures for
- Must possess excellent communication (written and verbal) and interpersonal skills with the ability to exercise tact and diplomacy in dealing with residents and other staff members.
- Excellent conflict resolution
- Computer literacy in a Windows environment including email, word, Power Point and
- Customer Service Orientation.
- Must be available to work the hours necessary to ensure the effective operation of the
- Must be prepared to act as a manager on
- Must be prepared to respond to emergency
- Must have a medical
- Criminal Records Check and Vulnerable Persons
- Significant degree of written work
- Must be able to manage stressful situations in the workplace.
- According to the National Occupational Classification, Work Capabilities Definitions, this position is considered to be “Light Duties”:
- Lifting 20 lbs maximum.
- Frequent lifting and/or carrying up to 10 lbs.
- May require walking/standing to a significant degree.
- May involve combinations and varying degrees of sitting, standing, walking, bending, stooping, kneeling, and crouching.
- May involve sitting with pushing and pulling of arm and/or leg controls.
- Near and far vision – some work activities involve the monitoring of processes, objects or situations in the work environment that are far from the worker. Other work activities are performed near the worker.
- Hearing and verbal interaction – work activities involve communication with colleagues, residents and/or the public on a regular basis.
- Multiple limb co-ordination – work activities are carried out by coordinating the movements of upper limbs simultaneously with lower limbs.
Health and Safety Risks
- Muscle strain on shoulder, neck and back.
- Ergonomic effects are desk work/computer work.
- May be exposed to stressful situations.
- Exposure to illnesses common to communal living environments (Influenza, colds, GI illnesses, other bacteria & viruses)
- Slippery floors; exposure to draft, dust; working alone (or in isolation)
Occupational Health and Safety Responsibilities
- Is responsible for own health and safety by complying with all policies and procedures.
- Attends health and safety training and education sessions.
- Reports all incidents, injuries, and illness to Supervisor immediately.
- Reports all substandard practices, conditions, and potential hazards.
- Works within the Occupational Health & Safety Legislation: specific job responsibilities, daily identification of hazards and controls as required.
- Complies with H&S documentation including Near Misses, Employee Unusual Incident Investigation Reports.
- Ensures equipment is maintained in good working order.
- Uses and operates equipment in a safe and proper manner and for the intended purpose, according to policies and procedures.
- Being aware of the hazards associated with your role and participate in the Hazard ID review on an annual basis.
- Refuses unsafe work.