RPN Behavioral Support Coordinator – Long Term Care (12-month contract) – AgeCare Westbury, Etobicoke

30 September 2023

At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents’ homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long term care is more than just a job; it is a calling for many of us.

The Opportunity:

The BSO will support the Social Worker, Assistant Director of Care, Director of Care, Nurse Managers, residents, and their family members by assisting with coordinating the care and services for residents with responsive behaviors along with contributing to the development of a person-centered philosophy of care for residents exhibiting behavioral challenges.

The responsibilities of this position include but are not limited to:

  • Utilizes effective communication and interpersonal skills when interacting with residents and family members, as well as internal and external care partners.
  • Delivers person-centered care which recognizes both the uniqueness of each resident and an awareness of one’s own contribution to the relationship, including personal attributes, values, and action.
  • Promoting the residents’ integration to the environment.
  • Uses assessment tools based on best practices to conduct initial and on-going assessments describing interventions with respect to the behaviors of the residents.
  • Documenting observational behaviors, recognizing that they have meaning, assessing and accounting for how the behaviors impact the care delivery process.
  • Assessing the meaning and identifying the behavioral risk using objective, systematic and holistic processes that take into account the P.I.E.C.E.S.
  • Identifying caregiver strategies that are resident-centered age appropriate and maintain the resident’s dignity when responding to the behaviors and managing the associated risks; Ensures that there is a current plan of care in place for the resident with responsive behaviors that directs the staff in providing care and mitigating risk to the resident, other residents, staff members, and care providers.
  • Liaises with external partners to support resident-centered care.
  • Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Director of Care.
  • Understands and upholds all rules and requirements under applicable legislation (including but not limited to the Employment Standards Act, Human Rights Code, Ontario Labour Relations Act, the Ontario Health and Safety Act, Long Term Care Homes Act).
  • Works safely to reduce the risk of injury to self, other staff members and residents.

The ideal candidates will possess:

  • Possesses and maintains RPN certification with the College of Nurses of Ontario as well as other specialized qualifications to this position.
  • Demonstrates knowledge in dementia care, delirium, mental health issues and the impact that it has on the resident’s quality of life, family members and care partners.
  • Must be available for flexible hours to meet the Behavioral needs of residents exhibiting responsive behaviors.
  • Must be prepared to respond to emergency situations.

AgeCare Westbury
495 The West Mall, Etobicoke, Ontario M9C 5S3
Contract (Full-Time)

What Are You Waiting For?

Join us at AgeCare to celebrate the ageless spirit of people through service and innovation. If you’re passionate about serving seniors with dignity, respect, and compassion, join our team and make a meaningful difference in the lives of residents and their families.

At AgeCare, we value diversity and inclusion and encourage all qualified individuals to apply.

If you have any inquiries concerning this job opportunity, feel free to reach out to us at ontariocareers@agecare.ca

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job type



AgeCare Westbury



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