AgeCare / News & Events / AgeCare Sagewood COVID-19 Weekly Update: Ideas or visiting with your loved one.


AgeCare Sagewood COVID-19 Weekly Update: Ideas or visiting with your loved one.

Dear Residents and Families,

We remain committed to providing updates to our residents, families, and staff at AgeCare. We are providing weekly updates to keep you all informed on what is happening in our community and organization-wide.


  1. Information and announcements – this week we are sharing an important community update, tips for visiting residents with dementia, along with ideas and suggestions for making the most of your visit with your loved one.
  2. Recreation calendar as the need to stay active, intellectually stimulated, and socially connected never ends.
  3. A weekly shout-out to celebrate the great work and activities happening at our community.

These updates are sent on Friday each week. We hope that you find them helpful. Thank you all for your continued support.



Glenda Boc



Community Updates

Visitation appointments

I hope this update finds you well. I know these past few months have been difficult, but we will get through it together. I just want to remind indoor and courtyard visitors that we require a minimum of 24 hours to book these visits. The required notice is in place based on our site risk assessment – it allows us to manage the flow of visitors in the screening area as well as on the neighborhoods (within the MAX people allowed in the building). It enables us to ensure that care staff are still able to provide the necessary care for Residents.

I know this can be a challenge, but we will do our best to work with Visitors so we can make it work for everyone. If you have a concern with the Visitation requirements, please contact the Resident Care manager responsible for your loved one’s neighborhood.

The receptionists are only following the guidelines they are given; they do not set the policies so please be kind to them as they have a very difficult and important role here at AgeCare Sagewood.


Tips on Visiting with Residents Living with Dementia

Residents living with dementia may be unaware of current events and have difficulty understanding why staff and loved ones have to wear Personal Protective Equipment (PPE). They often rely on things like body language and facial expressions to communicate, especially when their language is affected. Since masks cover a portion of your face, they may make visits more challenging.

To help reduce anxiety or confusion for residents living with dementia, and ensure you can communicate more effectively with your loved one, use these helpful tips:

  • Introduce yourself when you arrive since they may not recognize you with your mask on.
  • Allow more time for your loved one to process who you are (this may take approximately 30-40 seconds).
  • Be mindful of your body language, tone of voice, and facial expressions.
    • Use a pleasant tone when speaking and increase your volume
    • Use eye contact and try being more animated with your eyes/eyebrows whenever possible since your full face isn’t visible.
  • Practice safe physical touch to provide added comfort and familiarity.
  • If your loved one has questions about PPE, provide simple answers.
  • When providing emotional support:
    • Validate their feelings (e.g. “I know these masks seem a little odd”)
    • Distract them with a fun, engaging activity
    • Redirect the topic to something less stressful or confusing
  • Ensure you are breathing (it sounds silly, but sometimes we forget!)
  • If you are feeling overwhelmed, take a minute to ground yourself.
  • Don’t forget to laugh or dance! Your happiness will be contagious to your loved one.

The information above is courtesy of the Alzheimer’s Society of PEEL (Mississauga, Ontario). BSO Acute Care Team (ACT); by Caitlin Reidy, Behaviour Intervention Specialist, April 2020, MH LHIN


Fun Things You Can Do While Visiting

At AgeCare, we understand the important role friends and families play in the overall well-being of residents. While we know these visits look different during the pandemic, we have asked our very creative recreation teams to share some ideas on things you can do during your visits to make them more fun and meaningful.

There were so many suggestions that the AgeCare Communications Department have offered to put together a resource for families to draw from. They will be working on this for the next couple of weeks, but for now, here are a few suggestions for your next visit.

  • Listen to an Audiobook Together: Audiobooks make reading accessible to everyone, including seniors with low vision or limited physical ability. Audiobooks are readily available at local libraries (in both digital and CD format) or you can subscribe to audiobooks such as Audible.It’s a fun way to spend time and doesn’t require much energy. And an imaginative story, historical tale, or exciting mystery can transport them to another world.
  • Read a Book or the Newspaper Aloud. Another fantastic activity is reading aloud. It’s a great way to connect and let them know how much you care. And it may spark a great conversation afterward.
  • Break out the Playing Cards and Board Games: Think about the games your family loved growing up, such as Uno, Rummy, Cribbage, Clue, Monopoly, Life, Scrabble, Sorry, Backgammon, or Chess also will work if you’ve played those in the past and both sides know the lingo of the game.
  • Paint on a Canvas: The act of painting can help improve physical/motor skills through small, purposeful movements, and it can help to alleviate pain. Plus, painting is a great way to do something fun and creative together that can double as beautiful artwork for your loved one’s room and remind them of your time spent together.Gather some acrylic paints, brushes, and mini canvas from the dollar store or local craft store and set-up a mini artist station in your loved one’s room. Spend the afternoon painting the view from the window or pick a theme, and each paint your own interpretation.

During activities, it’s important to wear your mask, practice hand hygiene, and avoid touching your face, nose and mouth. If bringing items with you, please ensure they are cleaned/sanitized prior.

Do you have any activity suggestions? If so, we would love to share them. Email the AgeCare Communications Department at

Recreation Calendar

We are happy to share that our recreation calendar is back, and many of our regular recreational activities in the community have resumed. Residents can participate in a variety of engaging activities that enrich the mind, body and spirit, while maintaining appropriate physical distancing.

Sagewood Recreation Calendars – September 2020

Weekly Shout-Out

The fabulous Sagewood Reception Team; Jo, Nicole, Karen and Julie. Thank you so much for all you do every day.

With all of the changes that have been happening in the last few months you all have had to adapt sometime with little or no notice. This has not been an easy task, but you have met it head-on and made it work.

Please join me in saying a huge heartfelt thank you for being such a wonderful team. We could not have done it without all of you. THANK YOU!