Dear Residents and Families,
We remain committed to providing updates to our residents, families, and staff at AgeCare. We are providing weekly updates to keep you all informed on what is happening in our community and organization-wide.
These updates are sent on Friday each week. We hope that you find them helpful. Thank you all for your continued support.
Dawn Marie Mansfield
Director of Care
Contacting AgeCare Walden Heights about Visits
Designated Visitors are encouraged to set up a schedule for visits. The visits can be reserved by contacting WHconnect@agecare.ca or calling 403-873-4713 between 9-5 pm Monday- Friday. Please note there are only two designated visitors per resident for indoor visits. These are non-transferable designates.
Window or Courtyard Visits can be arranged by Contacting Kerri Firmaniuk at 587-349-6055 or email email@example.com
Visits Offsite (including Walks) and Appointments– Please call the neighbourhood LPN if no entry into the building is required; otherwise, please refer to the above information regarding the contact information for Designated Visitors, as seen above.
Changes to our Administration Team
Amber McDonald has been with AgeCare Walden Heights for 8 years. Amber has been a great contributor to the overall success of our community in her various roles, the last being Office Manager. We want to take the time to thank her and wish her the best with her future endeavors as she continues in her career path. We will be introducing our new Office Manager next week.
Residents living with dementia may be unaware of current events and have difficulty understanding why staff and loved ones have to wear Personal Protective Equipment (PPE). They often rely on things like body language and facial expressions to communicate, especially when their language is affected. Since masks cover a portion of your face, they may make visits more challenging.
To help reduce anxiety or confusion for residents living with dementia, and ensure you can communicate more effectively with your loved one, use these helpful tips:
The information above is courtesy of the Alzheimers Society of PEEL (Mississauga, Ontario). BSO Acute Care Team (ACT); by Caitlin Reidy, Behaviour Intervention Specialist, April 2020, MH LHIN
At AgeCare, we understand the important role friends and families play in the overall well-being of residents. While we know these visits look different during the pandemic, we have asked our very creative recreation teams to share some ideas on things you can do during your visits to make them more fun and meaningful.
There were so many suggestions that the AgeCare Communications Department have offered to put together a resource for families to draw from. They will be working on this for the next couple of weeks, but for now, here are a few suggestions for your next visit.
Do you have any activity suggestions? If so, we would love to share them. Email the AgeCare Communications Department at firstname.lastname@example.org.
We are happy to share that our recreation calendar is back, and many of our regular recreational activities in the community have resumed. Residents can participate in a variety of engaging activities that enrich the mind, body and spirit, while maintaining appropriate physical distancing.
We have all experienced many changes in the past few months. We understand how hard it is not to be able to get in to visit your loved ones. New information was coming out daily, and rules being changed as more was learned about the virus.
We appreciate the trust that you’ve shown in our team as we worked hard to develop new plans, procedures and practices to meet the challenges of keeping our residents, our co-workers, and ourselves safe and healthy.
We know that this is not over yet, and we hope to continue to work with you and our residents to keep AgeCare Walden Heights a safe and happy place for our residents to live.