AgeCare / News & Events / AgeCare Weekly Update for October 30, 2020: Revision to Safe Visit Policy


AgeCare Weekly Update for October 30, 2020: Revision to Safe Visit Policy

Dear Resident or Family Member,

We remain committed to providing updates to our residents, families, and staff at AgeCare. As such, we are providing weekly updates to keep you all informed on what is happening at our communities and organization-wide.


  1. Information and announcements – this week we are sharing important information on updates to our safe visits policy.
  2. Recreation calendars as the need to stay active, intellectually stimulated, and socially connected never ends.
  3. A weekly shout-out to celebrate the great work and activities happening at our AgeCare communities.

As we move into a different stage of the pandemic, our weekly updates will be sent from a central location rather than individually from each site. You will continue to receive them on Fridays.

We do hope that you find them helpful. Thank you all for your continued support.


AgeCare Communications

Changes to Visitor Restrictions

As the weather has changed, many of our Alberta communities have been working on bringing social visits indoors into designated visitation spaces. However, as COVID-19 cases continue to rise and reach an all-time high, the Chief Medical Officer of Health (CMOH) has updated her recommendations from order 23-2020 in her letter Rising COVID-19 Numbers and Safe Visiting Policy (PDF).

In this letter, Dr. Hinshaw expressed concern about the rising number of COVID-19 cases and asked us, as continuing care providers, to reassess our Safe Visiting Policy (as per CMOH Order 29-2020). She has recommended that only visitors identified as designated family/support persons be permitted to visit residents at this time.

AgeCare has reviewed this recommendation, and effective Saturday, October 31, 2020, we will only be offering designated family/support persons visits with residents. This includes indoor and outdoor visits and community outings/walks.

In addition, based on the current risk levels, indoor visits will occur in the resident’s private room. If the site can accommodate a designated meeting space (not a common area), this may be an option for those individuals residing in a semi-private room. Please speak to your site leadership directly on this.

We understand that this is a stressful and challenging time for everyone, especially our residents and their families, but the priority must be minimizing the resident’s exposure to the virus. We know and have seen the effect of COVID-19 in care home settings where seniors reside. They are the most vulnerable to the effects of this virus.

Dr. Hinshaw has also asked that designated family/support persons evaluate their own need to be physically present, based on the resident’s need, to help in limiting the number of people entering the site. To ensure residents and family can stay connected during this time, we continue to offer scheduled virtual visits. To book a session with your loved one, contact the recreation team at your AgeCare community. For instructions on how to use technology to connect, click here.

We understand the importance families play in our residents’ lives, which is why we will continue to support these designated family/support persons visits unless otherwise ordered by the CMOH or the Medical Officers of Health (MOH). These orders usually only occur when a site is in an active outbreak.

Our efforts to keep our communities free of COVID-19 remain as strong as ever. We know that through your support and shared commitment to prevent the spread of COVID-19 and adherence to these new visitor restrictions, we are doing all we can to protect our residents from the spread of the virus.

A Guide to Safe Indoor Visits

We wish to re-share with you all some guidelines on how you can make your designated family/support person indoor in-person visits as safe as possible.

Designated family/support persons visits must continue to understand the unknown exposure to COVID-19 risk level, physically distance, wear masks and wash hands often. It’s a message we cannot say enough.

Reserving Time

To ensure physical distancing can be maintained and to oversee the number of people in the community at a given time, we ask that all designated family/support persons call 24-48 hours before your planned visit to reserve your time. See the table below for your AgeCare community’s phone number and visitation hours for indoor visits.

City AgeCare Community Phone Number Indoor Visit Hours
Brooks Orchard Manor 403-362-6188 Daily, 10 am – 4 pm
Brooks Sunrise Gardens 403-794-2105 Daily, 10 am – 4 pm
Calgary Glenmore 403-253-8806 Daily, 10 am – 7 pm
Calgary Midnapore 403-519-9397 Daily, 10 am – 7 pm
Calgary Seton 587-391-4606 Daily, 10 am – 7 pm
Calgary Walden Heights 403-873-4713 Daily, 10 am – 6 pm
Lethbridge Columbia 403-320-9363 Daily, 10 am – 4 pm
Medicine Hat Valleyview 403-526-7000 Daily, 10 am – 4 pm
Strathmore Sagewood 403-361-8000 Daily, 10 am – 7 pm


Review our Indoor Visit Guidelines

It is important to know the guidelines and processes in place for indoor visits. Please take the time to review our Indoor Visit Guide and Checklist document.



10 Steps to Ensure a Safe Indoor Visit


  1. Visits are to occur in the resident or designated visiting space only.
  2. Go directly to and from the room, do not wander the hall.
  3. Wear a mask continuously for your entire visit, including to and from the room.
  4. Do not eat or drink in the residents’ room, this would require you to remove your mask.
  5. If practicing safe physical touch, wear a mask, and follow hand hygiene before and after.
  6. Maintain physical-distancing except when practicing safe physical touch.
  7. Self-check for symptoms throughout the visit.
  8. Use the washroom located in your loved-ones room.
  9. Only visit with the resident you are supporting.
  10. Reserve your next time-slot at reception before leaving.


Recreation Calendar

We are happy to share that our recreation calendar is back, and many of our regular recreational activities in the community have resumed. Residents can participate in a variety of engaging activities that enrich the mind, body and spirit, while maintaining appropriate physical distancing.


Weekly Shout-Out

This week’s shout-out is from AgeCare Seton

We’d like to recognize all the dedicated members of our Recreation and Reception team who work diligently to ensure family visits (both in-person and virtual) are scheduled and supported on a daily basis.

Thank you to AJ, Lilet, Brittany, Sabrina, Aron, Michael, Mara, Krista-Lyn, Carol, Emilie and Kaycee for your commitment to these important roles. We are grateful for all of your hard work to ensure the continued success and safety of our Resident and Family visits!