Survey From the General Manager

2015 Worklife Pulse & Patient Safety Culture Survey Results

Annually, AgeCare staff share their options using the Worklife and Patient Safety Culture surveys as a part of our Accreditation process and continuous quality improvement.  Over 70% of our staff took the time to provide this valuable feedback.

AgeCare staff feels that they:

• Understand their job expectations.
• Would recommend AgeCare as a place to work.
• Think about ways to prevent safety incidents.
• Work in a climate that promotes resident safety.

AgeCare staff feel we can improve by:

•  Ensuring we recognize the good work our staff are doing.
•  Acting on staff feedback and letting them know what has been done.
•  Continuing to develop a culture of safety including a fair and consistent approach for evaluating what occurred when things go wrong and responding to the individuals involved.

Using the Results

• The Leadership Team will be reviewing and reflecting on this information to identify strategies to help us improve.
• Staff will have the opportunity to help provide a deeper understanding of the results through discussions at the sites and to inform priorities for action in their area of care.                       

How are we doing? 

WLP Overall Satisfaction	2013	2014	2015
Overall, how satisfied are you with your job?	85.4%	84%	78.9%

PSC Overall Satisfaction	2015	2014	2013	2012
Please give your organization an overall grade on  patient safety.	76.7%	76.7%	76.3%	68.1%

 

Paula Anderson – General Manager

 

Recreation News

Was it just me, or did summer just fly right by? As we go into the Fall there a few bus trips for everyone starting with a Bus Outing to Coquitlam Center mall on Sept 10^th, Amelia Douglas Gallery to listen to the Artist talk about their work on Sept 11^th, VanDusen Gardens on Sept 21^st, Bard on the Beach – The Comedy of Errors on Sept 23^rd and Stave Falls Hydro Dam on Sept 28^th. Please sign up for these outings.

The Bus trip to Squamish Gondola is on Monday Sept 14^th. The cut off for sign up will be Tuesday Sept 8^th as the tickets have to be bought and we need to know how many people are going. The cost of the trip is $50.00. We will bring a picnic lunch and enjoy it on the top of the mountain.

There will be a new Resident Tea on Wed Sept 9^th as well as an Urban Safari with live animals on Sept 16^th! They won’t be running lose, but you will have a chance to learn about exotic animals as well as touch them and look at them.

The monthly book club is Fri Sept 25^th with the book “Through Black Spruce” being discussed. If you would like a copy of the book please come and see me to get one. Also on the 25^th Beatte’ the Yoga instructor will be back to do very easy Chair yoga, it is a Lot of fun, so come out and try or just sit and watch.

There will be a new feature in the Newsletters, called Artist of the Month. Catharina Donkersloot is our first artist with a great memoir. If you know someone, or maybe you, that is an Artist, be it poetry or drawings; please let me know, so they can be part of Harmony Courts Artist of the month.

The Terry Fox Fundraiser is Sept 19^th at 11-3:00pm in the Courtyard. There will be games (balloon pop, pitch n’putt, photo booth, funky fishing) food and entertaining staff! Please come out and enjoy in the festivities and help us donate to a good cause.

We look forward to seeing all of you!

Karen Scott – Recreation Coordinator

 

Download the Newsletter and Calendar

HC Estate Newsletter September 2015

HC Estate Calendar September 2015