The opening of our third phase is coming soon. We are extremely excited to welcome so many new faces to Walden Heights. We have recently added a number of new staff to our team and continue to do so for the next few weeks.
As we move forward we are continuing to focus on ways we can improve our service to our Residents, both recent arrivals and those that have been here for a while. One step we have taken is to engage some of our current Residents to act as ambassadors to our newly arriving Residents.
Each year we have a survey that allows you an opportunity to give us feedback on how we can improve and what we are doing well. Based on your feedback this year we are focusing on Recreation and Food and Beverage as area’s we can improve on. We continue to get your feedback through monthly meetings, neighbourhood meetings, Resident council meetings and Family meetings. Don’t forget you can also fill out a comment card, located across from the reception desk in the main lobby.
Food and Beverage will soon be launching a new menu. The menu rotation will be available for a shorter period of time. This means that the menu will change sooner and therefore offer more variety throughout the year. We would love to have your feedback about favorite recipes. Our Residents range in age for over 50 to over 100 and we have many generations of unique and diverse backgrounds. We try to embrace this through a variety of food choices, based on the Canada food guide, and approved by a dietitian. As well we continue offering opportunities for our Residents to participate in the lunch club & dinner club.
By continuing to give us your comments we are able to work as a team to make Walden Heights a great place to live and work.
Yours, Carol Law